FAQ
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
- Orders take up to 24 hours to be processed.
- Orders must be placed before 2 PM for next day delivery
HOW LONG DOES SHIPPING TAKE ?
- UK Royal Mail First Class signed for 1-2 working days
- UK Express is 2-3 working days
- Europe Tracked & Signed - 3-5 working days
- International Shipping - 5-7working days
Please note, Weekends & Holidays NOT included.
WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched.
PLEASE NOTE THAT PREORDERS ITEMS TAKE 5-6 WEEKS TO ARRIVE
*We are working to ensure all deliveries arrive safely and on time.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHY WAS MY ORDER CANCELLED?
Your order will be cancelled if it is flagged as fraudulent or if the billing and shipping information do not match, and you will be refunded. Depending on the payment method used, it may take 3-7 working days for the refund to be credited to your account.
WILL I HAVE TO PAY TAXES AND DUTIES ON TOP OF MY ORDER?
Please note that our prices do not include any customs duties, taxes, or other import charges that may apply in your country. You will be responsible for any additional fees incurred during the customs clearance process